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I could not verify my ID. What do I do next?

There are some simple steps you can take to verify your ID correctly

We’re sorry to hear you could not complete the ID verification. There are some easy steps you can follow to retry:

  • Take a picture of your ID document without any glare and in bright light
  • Avoid having a cluttered background when taking your selfie
  • Do not use a copy of your ID document. You must always use the original.
  • Remove any hats, sunglasses or spectacles and any other objects that may prevent your ID from being matched